How NCAT consumer and commercial hearings work in Wollongong, and how locals can track listings

Public hearing lists, local venue details, and what disputes are usually heard

Wollongong residents involved in everyday disputes such as tenancy disagreements, consumer claims, home building conflicts or strata issues may find their matters listed in the NSW Civil and Administrative Tribunal (NCAT) Consumer and Commercial Division.

NCAT publishes hearing lists that show the time and place of matters scheduled for hearing or other listing types. These lists can be searched through the NSW Online Registry Court and Tribunal Lists, using either a case file number or a party name. Listings can also be filtered by location and date, with the default view set to the day’s listings. The system is designed to show matters up to three weeks in advance and up to one week in the past, and is updated frequently to reflect changes to the daily running of lists.

Wollongong registry location and day-to-day access

For in-person registry services in the Illawarra, NCAT’s Wollongong Registry is located at Level 3, 43 Burelli Street, Wollongong, with a postal address of PO Box 319, Wollongong NSW 2520. General enquiries are handled through NCAT’s central phone line during business hours, Monday to Friday (excluding public holidays), with registry opening hours listed as 8:30am to 4:30pm.

NCAT states that registry staff can provide procedural information, but do not provide legal advice. For parties who need language support, the tribunal provides interpreter and relay service pathways as part of its public contact arrangements.

Where Consumer and Commercial hearings are usually held

Within the Consumer and Commercial Division, NCAT’s venue selection is typically tied to geography. Hearings are usually held at a venue closest to the place of the contract or the dispute. NCAT’s guidance gives practical examples: tenancy matters are generally heard closest to the rental premises, and home building matters closest to the building in dispute.

Parties can request a change of venue, but NCAT’s published hearing guidance indicates such changes are generally only granted if the other party agrees, while still allowing an application to be made where there is disagreement.

How to apply and manage a Consumer and Commercial matter

NCAT’s online services allow parties to apply and manage cases for Consumer and Commercial Division matters. Public guidance sets out a process that includes gathering documents, registering with identity checks, completing an online form, paying any applicable fee, and receiving confirmation and hearing details electronically. In late 2025, NCAT also formalised a pathway for parties to lodge certain requests on existing Consumer and Commercial matters online as “secondary forms,” intended to link the request directly to the case file.

• Hearing lists can be searched by case number or party name, and filtered by venue and date.
• Listings may change; parties are expected to monitor updates ahead of attendance.
• Wollongong registry services operate from 43 Burelli Street during weekday business hours.

Practical takeaway: for Wollongong-area disputes, the listed hearing venue will usually align with where the dispute arose, and the public hearing list is the primary way to confirm time and place.